The company’s Enterprise version offers an on-premises solution with a network appliance.
Pricing: Lite plan, $11 per month, one session at a time Professional plan, $21 per month, one or more concurrent sessions Power plan, $52.50 per month, unlimited concurrent sessions (all billed annually). Your individual feature needs may vary, so head to the company’s website to learn more details about each tool. Presented below are quick descriptions and links to some of the more popular options for enterprise remote assistance tools, based on our research of the market and the features that most companies would likely need. So this category lends itself very well to the idea of “try before you buy.” There is good news, however: Many of the remote assistance software companies offer tiered levels, allowing for a free download, trial or entry-level version for users to try out, with professional and/or enterprise versions that expand the number of licenses or concurrent sessions allowed. In addition, many companies that offer remote support software also offer remote monitoring and management tools, which can actively or passively monitor equipment and devices beyond an employee’s desktop. Many of these features are also seen in other categories of software, such as web conferencing or videoconferencing apps, which can confuse buyers looking at options for their IT remote assistance needs. Once the connection is made, several other features such as screen sharing, program installation, file transfer, text chat, and audio and video communications are supported. At its base level, the software creates a secure connection between one person’s computer and a remote connection, allowing the first user to operate the second computer as if they were in the same room. Remote access tools have been around for years, with a range of features and benefits for companies and individuals looking to help less tech-savvy users with computer issues and maintenance. With a majority of employees and IT staffers now working at home due to Covid-19, the need for enterprise-level software that can support these larger numbers has also grown. For many companies, IT support has typically meant a member of the help desk walking over to an employee’s desk and looking over their shoulder to fix any problems, or a quick one-to-one connection between an IT staffer and a remote office employee.
0 kommentar(er)
